1. Introduction

Welcome to the official Boye® website (“theboye.com” or the “Site”). These Terms and Conditions govern your use of our website, products, services, and related content. By accessing or using our Site, you agree to be bound by these Terms and Conditions.

Boye® has been a leader in crafting tools for over a century, providing high-quality crochet hooks, knitting needles, and accessories trusted by generations of crafters. Founded in 1916 in Oslo, Norway, we have built our reputation on commitment to comfort, quality, and innovation.

2. Definitions

In these Terms and Conditions, unless the context requires otherwise:

• “Boye,” “we,” “us,” or “our” refers to Boye® and its parent companies, subsidiaries, affiliates, and partners.
• “User,” “you,” or “your” refers to any individual or entity accessing or using our Site or products.
• “Site” refers to theboye.com and all associated content, functionality, and services.
• “Products” refers to all physical goods and merchandise offered by Boye®.
• “Content” refers to all information, text, images, data, links, software, and other materials on the Site.

3. Account Registration

3.1 Account Creation

To access certain features of our Site, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.3 Age Restriction

You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, to create an account and purchase products from our Site.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are listed in the currency indicated on the Site. Prices are subject to change without notice. We reserve the right to correct any errors or mistakes in pricing, even if an order has been submitted and payment has been processed.

4.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

5. Orders and Payment

5.1 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.

5.2 Payment Methods

We accept various payment methods as indicated at checkout. By providing payment information, you represent and warrant that you have the legal right to use the payment method and that the information you provide is accurate.

5.3 Taxes

You are responsible for any applicable taxes, duties, or fees associated with your purchase as required by local laws and regulations.

6. Shipping and Delivery

6.1 Shipping Policies

Shipping methods, timeframes, and costs will be provided during the checkout process. Estimated delivery times are not guaranteed and may vary based on factors outside our control.

6.2 International Shipping

For international orders, you are responsible for complying with all import regulations and paying any applicable customs duties, taxes, or fees.

6.3 Delivery Confirmation

Risk of loss and title for products purchased pass to you upon delivery of the products to the shipping carrier.

7. Returns and Refunds

7.1 Return Policy

Our return policy allows returns of unused, undamaged products within 30 days of delivery. Certain items may be exempt from returns as indicated in the product description.

7.2 Return Process

To initiate a return, please contact our customer service department at theboye@hotmail.com with your order number and reason for return. You will receive instructions for returning the product.

7.3 Refunds

Upon receipt and inspection of returned items, refunds will be processed to the original payment method. Refunds may take 5-10 business days to appear on your account, depending on your financial institution.

7.4 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receipt. We may request photographic evidence of the damage or defect before authorizing a return or replacement.

8. Intellectual Property Rights

8.1 Ownership

All content on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Boye® or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. This license does not include:

• The right to reproduce, distribute, display, sell, lease, transmit, create derivative works from, or otherwise exploit the Content.
• The use of data mining, robots, or similar data gathering and extraction tools.
• Any use of the Site or Content that is not expressly permitted in these Terms.

8.3 Trademarks

The Boye® name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Boye®. All other trademarks appearing on the Site are the property of their respective owners.

9. User Conduct

9.1 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations.
• Impersonating any person or entity or falsely stating your affiliation with a person or entity.
• Interfering with or disrupting the Site or servers or networks connected to the Site.
• Attempting to gain unauthorized access to any portion of the Site or any other systems or networks connected to the Site.
• Using the Site for any purpose that is unlawful or prohibited by these Terms.
• Uploading or transmitting viruses, malware, or other malicious code.
• Collecting or harvesting any personally identifiable information from the Site.

9.2 User Content

If you submit content to the Site (such as reviews, comments, or testimonials), you grant Boye® a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any form, media, or technology.

10. Affiliate Program

10.1 Amazon Associates Program

As disclosed on our Site, theboye.com participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

10.2 Affiliate Links

Product links on our Site may be affiliate links. When you click on these links and make a purchase, we may receive a commission at no additional cost to you.

10.3 Disclosure

We are committed to transparency and disclose our participation in affiliate programs in accordance with applicable laws and regulations.

11. Privacy Policy

11.1 Data Collection

We collect and process personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms and Conditions.

11.2 Cookies

Our Site uses cookies and similar technologies to enhance your browsing experience. By using our Site, you consent to our use of cookies as described in our Privacy Policy.

12. Disclaimers

12.1 “As Is” Basis

THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12.2 No Warranties

BOYE® DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.3 Third-Party Content

BOYE® DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE OR ANY HYPERLINKED WEBSITE.

13. Limitation of Liability

13.1 Limitation

IN NO EVENT SHALL BOYE®, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE.
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE.
• ANY CONTENT OBTAINED FROM THE SITE.
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

13.2 Maximum Liability

REGARDLESS OF THE FORM OF ACTION, BOYE®’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO BOYE® FOR ANY PRODUCTS PURCHASED THROUGH THE SITE.

13.3 Applicability

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless Boye®, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

• Your violation of these Terms and Conditions.
• Your violation of any rights of a third party.
• Your use of the Site.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any dispute arising out of or relating to these Terms and Conditions shall be resolved exclusively in the courts located in Hong Kong. You consent to the personal jurisdiction of such courts and waive any objection to the exercise of jurisdiction by such courts.

16. Changes to Terms and Conditions

16.1 Modifications

We reserve the right to modify these Terms and Conditions at any time. All changes will be effective immediately upon posting to the Site and will apply to all access to and use of the Site thereafter.

16.2 Notice

We will notify you of material changes to these Terms and Conditions by posting a notice on our homepage or sending an email to the email address associated with your account.

16.3 Continued Use

Your continued use of the Site following the posting of revised Terms and Conditions means that you accept and agree to the changes.

17. Termination

17.1 Termination by Boye®

We may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms and Conditions.

17.2 Effect of Termination

Upon termination, your right to use the Site will immediately cease. All provisions of the Terms and Conditions that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

18. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of Boye®.

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Boye® regarding your use of the Site and supersede all prior and contemporaneous written or oral agreements between you and Boye®.

21. Force Majeure

Boye® shall not be liable for any failure to perform its obligations under these Terms and Conditions where such failure results from any cause beyond Boye®’s reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation, acts of God, terrorism, pandemic, epidemic, or natural disaster.

22. Assignment

You may not assign or transfer these Terms and Conditions, by operation of law or otherwise, without Boye®’s prior written consent. Any attempt by you to assign or transfer these Terms and Conditions without such consent will be null and of no effect. Boye® may assign or transfer these Terms and Conditions, at its sole discretion, without restriction.

23. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: theboye@hotmail.com
• Phone: +852 6345 2789
• Address: Flat 20A, Block 3, Best Garden, 339 Tai Po Road, Hong Kong